IVR – Top 10 Tips to take IVR from good to GREAT!

For many contact centers, an Interactive Voice Response systems is the first stop for callers, querying the caller for information to help direct their call to the appropriate resources or agent. An effective and reliable IVR automates mundane tasks, speeds resolution, and leaves a lasting branding impression on the callers. Stay with us as Allison Smith, the voice of many voice applications, shares some of her expertise to take IVR systems from good to GREAT! We’ve got lots to cover, including 10 Tips to improve IVR system infrastructure and usability. We’ll also share our IVR Hall of Shame entries, and answer your Questions